Wollem

Terms & Conditions

Last updated: May 25, 2026

1. Who we are

These Terms govern your use of the Wollem software application ("Service"), provided by Wollem ("we", "us", "our"), an unincorporated foot care practice based in Nova Scotia, Canada. By creating an account or using the Service, you agree to be bound by these Terms.

2. The Service

The Service is a practice management tool for licensed foot care nurses and similar regulated practitioners. It enables you to create and manage client records, invoices, and quotes. The Service is a tool only; it is not a substitute for your professional judgment, your College's standards of practice, or applicable regulatory obligations.

3. Eligibility and account

  • You must be of legal age and have authority to enter this agreement.
  • You are responsible for keeping your login credentials confidential and for all activity under your account.
  • You must provide accurate registration information and keep it up to date.

4. Acceptable use

You must not:

  • Use the Service for unlawful purposes or in violation of Canadian federal or Nova Scotia provincial law;
  • Upload malware, attempt to gain unauthorized access, probe, scan, or scrape the Service;
  • Infringe intellectual property or privacy rights of any person;
  • Use the Service to send unsolicited commercial electronic messages in violation of Canada's Anti-Spam Legislation (CASL);
  • Resell, sublicense, or redistribute the Service.

5. Your responsibilities as a custodian of health information

If you use the Service to store personal health information of your clients, you are the "custodian" under Nova Scotia's Personal Health Information Act (PHIA) and a "data controller" under the federal Personal Information Protection and Electronic Documents Act (PIPEDA). You are solely responsible for:

  • Obtaining informed consent from your clients to collect, use, and store their personal health information in the Service;
  • Responding to client requests for access, correction, or deletion of their records;
  • Reporting privacy breaches to the Nova Scotia Information and Privacy Commissioner and affected individuals when required;
  • Retaining and disposing of records in accordance with your regulatory College's requirements.

We act as your information manager / processor and process personal health information only on your instructions.

6. Intellectual property

We retain all rights, title, and interest in the Service, including all software, design, and branding. You retain ownership of the client data and content you upload. You grant us a limited licence to host and process that content solely to provide the Service to you.

7. Subscriptions, fees, and payments

Paid plans are billed in advance on a recurring basis. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to billing and payments, and handles returns, taxes (including GST/HST), and chargebacks. By purchasing a subscription you also agree to Paddle's Buyer Terms.

8. Refunds

See our Refund Policy.

9. Service availability

We make reasonable efforts to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service is provided "as is" without warranties of any kind, to the fullest extent permitted by applicable law in Canada.

10. Limitation of liability

To the fullest extent permitted by law, our aggregate liability for any claim arising out of or related to the Service is limited to the fees you paid to us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or loss of goodwill. Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable Canadian law.

11. Indemnity

You agree to indemnify and hold us harmless from claims arising from your breach of these Terms, your misuse of the Service, or your failure to meet your obligations as a regulated health practitioner or custodian of personal health information.

12. Suspension and termination

We may suspend or terminate your access for material breach, non-payment, suspected fraud, or serious security risk. On termination, you may export your data for a period of thirty (30) days, after which it may be permanently deleted.

13. Governing law

These Terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein. Any dispute will be resolved in the courts located in Halifax, Nova Scotia.

14. Changes

We may update these Terms. Material changes will be notified by email or in-app notice at least 14 days before taking effect.

15. Contact

Wollem · Mellowpeachfootcare@gmail.com